Terms of Service - AiraGlow Naturals

Effective Date: May 4, 2025

Last Updated: May 4, 2025

Welcome to AiraGlow Naturals! These Terms of Service (ToS) govern your use of our website, services, and products. By accessing our website and purchasing our products, you agree to these terms. If you do not accept any part of these terms, please refrain from using our services.

1. INTRODUCTION

These Terms of Service serve as a legally binding agreement between AiraGlow Naturals Pvt. Ltd. ("Company," "We," "Us," or "Our") and you ("User," "Customer," or "You"). They outline the rights, responsibilities, and obligations related to using our website, purchasing products, and engaging with our services.

By accessing our website airaglownaturals.com you acknowledge that you have read, understood, and agreed to these terms.

2. DEFINITIONS

• Company: AiraGlow Naturals Pvt. Ltd., the owner and operator of the website.
• Website: airaglownaturals.com, the official online store and informational platform of AiraGlow Naturals.
• User / You: Any individual who browses, registers, purchases, or interacts with our website and services.
• Products: All herbal beauty products, skincare, and wellness items sold by AiraGlow Naturals.
• Services: The e-commerce functionalities, customer support, order fulfillment, and any additional features provided through the website.
• Third-Party Services: Payment gateways, shipping providers, and other external entities involved in delivering our services.

3. ELIGIBILITY AND ACCOUNT REGISTRATION

3.1 Age and Legal Capacity

• You must be at least 18 years old or have parental/guardian consent to use our website and purchase products.
• By using our website, you confirm that you are legally capable of entering into a binding contract.

3.2 Account Creation (If Applicable)

• Some features may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials.
• Any unauthorized access to your account must be reported immediately.

3.3 Prohibited Use

• You must not use our website for illegal or fraudulent activities.
• You must not interfere with our website’s security, attempt hacking, or disrupt normal functionality.
• You must not use our products in violation of local laws.

4. PRODUCT INFORMATION AND DISCLAIMER

4.1 Product Descriptions

• We strive to provide accurate and up-to-date product descriptions, including ingredients, usage instructions, and benefits.
• However, product images may vary slightly from actual items due to natural variations in herbal ingredients.

4.2 Allergies and Sensitivities

• Our products contain natural ingredients, but individual skin reactions may vary.
• Customers are advised to perform a patch test before using any product.
• AiraGlow Naturals is not responsible for any allergic reactions, side effects, or sensitivities.

4.3 External Use Disclaimer

• Our products are for external use only unless stated otherwise.
• Avoid contact with eyes and store products in a cool, dry place.

5. ORDERING, PRICING, AND PAYMENT

5.1 Order Placement

• Orders can be placed through our website by adding products to the cart and completing checkout.
• You will receive an order confirmation email once payment is successfully processed.

5.2 Pricing and Currency

• All prices are listed in Rupee and include/exclude applicable taxes.
• Prices are subject to change without prior notice, but confirmed orders will not be affected.

5.3 Payment Methods

• We accept payments through [Credit/Debit Cards, UPI, Wallets, etc.].
• Payment processing is secured through third-party payment gateways.

5.4 Fraudulent Transactions

• AiraGlow Naturals reserves the right to cancel any orders suspected of fraud or unauthorized transactions.
• Users engaging in fraudulent activities will be banned from our platform.

6. SHIPPING AND DELIVERY

6.1 Processing Time

• Orders are typically processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next working day.

6.2 Shipping Policy

• We ship to all the states of India using [Shipping Provider].
• Delivery times vary based on location and external factors.

6.3 Delays and Non-Delivery

• While we strive for timely deliveries, delays may occur due to weather, customs clearance, or courier issues.
• If a package is undelivered due to an incorrect address, additional re-shipping fees may apply.

7. RETURNS, REFUNDS, AND EXCHANGES

7.1 Return Eligibility

Due to the personal nature of skincare products, returns are only accepted with a video proof, if:

• The product is damaged or defective upon arrival.
• An incorrect item was shipped.

7.2 Return Process

• Customers must initiate a return request within 3 days of delivery.
• The product must be unused, unopened, and in its original packaging.

7.3 Refund and Replacement

• Approved refunds will be processed within 7-10 business days.
• Refunds will be credited to the original payment method.

8. INTELLECTUAL PROPERTY RIGHTS

• All content, trademarks, images, and branding on our website belong to AiraGlow Naturals.
• Users must not copy, reproduce, or distribute our content for commercial purposes without written consent.
• Any unauthorized use of our intellectual property may result in legal action.

9. PRIVACY POLICY AND DATA PROTECTION

• We value customer privacy and protect personal data per our Privacy Policy.
• Personal details are used solely for order processing and service improvement.
• We do not share or sell customer data to third parties.
• Our website uses cookies to enhance user experience and track site performance.

10. LIMITATION OF LIABILITY

• AiraGlow Naturals is not liable for any indirect, incidental, or consequential damages resulting from product use.
• We do not guarantee uninterrupted or error-free website access.
• Our liability is limited to the total amount paid for the product purchased.

11. GOVERNING LAW AND DISPUTE RESOLUTION

• These Terms of Service are governed by Indian laws.
• Any disputes will be resolved through arbitration in Hyderabad, Telangana, before court action is considered.
• If arbitration is unsuccessful, disputes will be subject to the jurisdiction of the courts in Hyderabad, India.

12. CHANGES TO TERMS OF SERVICE

• We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
• Users will be notified of significant changes via email or website announcements.
• We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

13. CONTACT INFORMATION

Business Address:
Hyderabad, Telangana, India

Email: airaglownaturals@gmail.com

Phone: 9505973928